I did not receive the shipping notice(沒有收到出貨通知的E-mail)

If there is a large number of applications, processing of orders might take longer than usual. We seek your kind understanding and patience.
若同時申請的人數眾多，發送所需的時間可能會比較長。非常抱歉，請您耐心等待。

Can I change my order of prizes?(申請的獎品內容可以變更嗎？)

Order cannot be changed.
已申請的內容無法變更。

I did not receive my order(沒有收到獎品)

Please use the shipping notice number to confirm shipping status.
Delivery to outlying islands tend to be longer than usual.
(請利用發送通知電郵中的號碼確認發送狀況。
離島地區的發送時間會比一般的發送時間長。）

I want to delete my Carddass Club account.(想退出Carddass Club)

Click here if you wish to delete your Carddass Club account.
(如欲退出Carddass Club請從這裡進入)